Conference Information Desk | 7:00 a.m. – 3:00 p.m.

Breakfast | 7:00 – 8:15 a.m.

Welcome to CUES Directors Conference | 8:15 – 8:30 a.m.

Opening General Session | 8:30 – 9:30 a.m.

The 7 Simple Habits of Inclusive Teams
Melissa Majors, Author, Keynote Speaker, Consultant, & Coach, Melissa Majors Consulting

Inclusive leadership expert Melissa Majors is an innovator and optimizer of inclusion, leadership, and education strategies. In The 7 Habits of Inclusive Teams, she reveals how great leaders enjoy superior team performance and drive much higher profitability by incorporating inclusive practices. These behaviors fall into seven categories: Business Process, Collaboration, Mindset, Leading Self and Others, Decisions, Values, & Empathy. Majors delivers clarity on how our brains are to blame for why leaders unintentionally exclude others. Through storytelling, research, and personal experiences, she offers a common-sense yet compelling and actionable approach to inclusion. She argues that people shouldn't feel guilty or defensive when having inclusion-related conversations; the brain is to blame, not people. This session is for all leaders; leaders of self, people, initiatives, and organizations.

Learner Outcomes:

• Identify and describe concepts such as intellectual humility, tactical empathy, and intersectionality. 
• Gain insight into the habits and tactics used by inclusive leaders.
• Unlock access to social posts, job aides, and toolkits to help build inclusive habits.

 

Networking Refreshment Break | 9:30 – 9:50 a.m.

Breakout Sessions | 9:50 – 10:50 a.m.

Fair Lending, BSA, and Cybersecurity - Daily Issues for Directors
Chris Pippett, Partner, Fox Rothschild

In the fast-paced world of finance, credit union directors’ shoulder significant responsibilities in ensuring compliance with regulatory requirements while safeguarding member interests and organizational integrity. This essential session dives into the critical issues of fair lending, Bank Secrecy Act (BSA) compliance, and cybersecurity, providing directors with the knowledge and strategies needed to address these challenges effectively on a daily basis.

Topics Covered:

• Fair Lending Compliance: Understanding fair lending laws and regulations, identifying potential areas of risk, and promoting fair lending practices throughout the credit union.
• BSA Compliance: Navigating the complexities of BSA regulations, strengthening compliance frameworks, and fostering a culture of compliance and transparency.
• Cybersecurity Risk Management: Assessing cybersecurity risks, implementing robust controls, and developing incident response plans to protect against cyber threats and safeguard member data.
• Director’s Role and Responsibilities: Clarifying the director's role in overseeing fair lending, BSA compliance, and cybersecurity efforts, and fostering collaboration between the board and management to address daily challenges effectively.
  
  

Navigating Board Dynamics for Effective Governance
Dottie Schindlinger, Executive Director, The Diligent Institute

Building a collaborative and high-performing board means dealing with a wide range of individual personalities and perspectives. Especially meant for board officers (current and aspiring), this session will equip you with tools and strategies for fostering productive conversations and driving to a better decision-making environment in the board room.

Networking/Travel Time | 10:50 – 11:10 a.m.

Breakout Sessions (repeated from the morning) | 11:10 a.m. – 12:10 p.m. 

Luncheon | 12:10 – 1:30 p.m.

General Session | 1:30 – 2:30 p.m.

AI is Eating the World: How to Reimagine Your Business in an AI-First World
Brian Solis, 8x Best-Selling Author, Futurist, Digital Anthropologist, & Head of Global Innovation @ ServiceNow

Since the launch of ChatGPT in November 2022, generative AI has become the world’s fast-growing technology and the subject of much debate regarding the threats and opportunities that come along with it. The truth is that no leader has experienced a technology like genAI before, one that performs tasks as good as or better than humans. What’s clear, we have now catapulted toward a post-digital transformation era. AI has forever changed the trajectory of business evolution, putting ‘business as usual’ in the rearview mirror. Leaders now face an entirely new set of prospects and challenges that will test their creativity, resilience, and vision. In this rousing keynote, world-renowned futurist and best-selling author Brian Solis will share why this is the moment for leaders to reimagine their organizations for an entirely new future. He will explore why automation is no longer the goal, but instead the norm, and why augmentation will be the key to differentiation and how leaders can forge the mind shift required to unlock a new future as an AI-first exponential growth business.

Conference Information Desk | 7:00 a.m. – 12:00 p.m.

Breakfast | 7:00 – 8:15 a.m.

General Session | 8:15 – 9:25 a.m.

Regulatory Update
Ronnie Blue, Supervisory Examiner, NCUA

Session description coming soon.

Networking/Travel Time | 9:25 – 9:45 a.m.

Breakout Sessions | 9:45 – 10:45 a.m.

5 Practices of Leadership: Navigating the Future of Credit Unions
Jamie Leddin, Ed.D., Consultant, The Leddin Group LLC

In this session, Jamie Leddin inspires and empowers credit union leaders with actionable insights on:

• Thinking Like a Leader: How to get every leader in your organization to embrace a leader’s mindset.
• Clarifying Purpose: How to gain clarity on purpose from an organization’s leaders down to every individual contributor.
• Defining Priorities: How to set big goals and drive alignment.
• Creating Plans: How to get broad input into the creation of actionable plans at every level.
• Inspiring Performance. How to overcome 7 leadership obstacles that hold back performance.

The session not only addresses the current challenges faced by leaders but also provides a clear framework for thinking and leading effectively in a rapidly evolving landscape in the credit union industry.

Networking Refreshment Break | 10:45 – 11:05 a.m.

Breakout Sessions | 11:05 a.m. – 12:05 p.m.

Conference Information Desk | 7:00 – 10:00 a.m.

Breakfast | 7:00 – 8:15 a.m.

General Session | 8:15 – 9:25 a.m.

A Whole New World - The Rapid Transformation of Financial Services
Mark Sievewright, Chief Strategy Officer & Founder, Sievewright & Associates, a SRM Company

In the fast-evolving landscape of financial services, adaptation is not just a choice, but a necessity. Join us for an insightful session as we delve into the dynamic shifts and disruptive innovations reshaping the financial sector at an unprecedented pace. From digital banking to fintech and AI, explore how emerging technologies are revolutionizing traditional banking models and customer experiences. This session promises to provide valuable perspectives on thriving in a world where change is the only constant.

Networking Refreshment Break | 9:25 – 9:40 a.m. 

Closing General Session | 9:40 – 10:45 a.m.

The Hero Effect® - Being Your Best When It Matters the Most!
Kevin Brown, Author & Motivational Speaker

In a fresh and entertaining style, Kevin shares ideas, strategies and principles that will inspire and equip participants to show up every day and make a positive difference. At the heart of Kevin’s message is a simple, yet powerful philosophy for life that drives every thought, every action and ultimately every result we achieve both personally and professionally. Your team will be motivated to reach beyond what is required and do something remarkable!

This keynote is designed to help attendees:

• Achieve greater results by eliminating “ordinary" thinking and mastering the habit of excellence.
• Own the moments that matter (and they all matter) by taking responsibility for their attitude, their actions, and their results.
• Create meaningful relationships and deliver an extraordinary experience for every “customer” at work and at home.

Conference Wrap-Up | 10:45 a.m. – 11:00 a.m.

Conclusion of Conference | 11:00 a.m.