Conference Information Desk | 7:00 a.m. – 3:00 p.m.
Breakfast | 7:00 – 8:00 a.m.
Welcome to CUES Directors Conference | 8:00 – 8:40 a.m.
Thom Singer, Keynote Speaker & CEO of the Austin Technology Council
Thom will set the tone for the event by creating an inclusive atmosphere that will encourage collaboration while emphasizing the importance of long-lasting connections. His expertise will not only keep you engaged but will ensure that every attendee feels like a part of a larger, connected community.
Opening General Session | 8:45 – 9:45 a.m.
Help Them Thrive: Boost Engagement, Retention, and Well-Being
Melissa Majors, Author, Keynote Speaker, Consultant, & Coach, Melissa Majors Consulting
"Unintentionally Toxic" is a dynamic plaguing our teams and wreaking havoc on workplace performance. No leader intends to cultivate unhealthy work environments, yet here we are. Gallup’s 2023 Global Workplace study revealed that engagement and employee well-being are the most critical problems to solve, and the way to fix both is- by becoming even better leaders. There's hope! High-performing leaders detoxify their workplaces through tactics that rehumanize themselves, their teams, and their company cultures. They simplify over-engineered experiences and embrace the humanity of those they lead and serve. During this fun, inspirational, yet actionable experience, Melissa Majors examines research, stories, and best practices for mitigating unintentional toxicities and boosting engagement, high performance, and team happiness. Based on neuroscience, research, and common sense, she illuminates profound insights and simple tips you can immediately use to become an even better leader. This discussion is relevant for all leaders.
Learner Outcomes:
- Articulate the case for rehumanized leadership in mitigating modern-day workplace challenges.
- Equipped with specific leadership tactics that can be used to overcome these issues.
- Ability to Access resources (infographics and pre-defined social posts) that can be used to continue the conversation with your network.
Concluding Connections: Share & Compare | 9:44 a.m.
Thom Singer, Keynote Speaker & CEO of the Austin Technology Council
Networking Refreshment Break | 9:45 – 10:05a.m.
Breakout Sessions | 10:05 – 11:05 a.m.
Fair Lending, BSA, and Cybersecurity - Daily Issues for Directors
Chris Pippett, Partner, Fox Rothschild
In the fast-paced world of finance, credit union directors’ shoulder significant responsibilities in ensuring compliance with regulatory requirements while safeguarding member interests and organizational integrity. This essential session dives into the critical issues of fair lending, Bank Secrecy Act (BSA) compliance, and cybersecurity, providing directors with the knowledge and strategies needed to address these challenges effectively on a daily basis.
Topics Covered:
- Fair Lending Compliance: Understanding fair lending laws and regulations, identifying potential areas of risk, and promoting fair lending practices throughout the credit union.
- BSA Compliance: Navigating the complexities of BSA regulations, strengthening compliance frameworks, and fostering a culture of compliance and transparency.
- Cybersecurity Risk Management: Assessing cybersecurity risks, implementing robust controls, and developing incident response plans to protect against cyber threats and safeguard member data.
- Director’s Role and Responsibilities: Clarifying the director's role in overseeing fair lending, BSA compliance, and cybersecurity efforts, and fostering collaboration between the board and management to address daily challenges effectively.
Navigating Board Dynamics for Effective Governance
Dottie Schindlinger, Executive Director, The Diligent Institute
Building a collaborative and high-performing board means dealing with a wide range of individual personalities and perspectives. Especially meant for board officers (current and aspiring), this session will equip you with tools and strategies for fostering productive conversations and driving to a better decision-making environment in the board room.
Protect Assets and Reputation through Technology
Mike Robins, Chief Operating Officer/Integrator, Dynamic Edge
In 2024, the average ransomware payout skyrocketed to $2M, up from $570,000 in 2023. Robust security and cyber insurance are more important than ever, particularly for credit unions. However, the proper solutions and policy applications become more complicated every day. When executives and board members put cybersecurity matters on “auto pilot,” they place their members’ assets and their credit union’s reputation at significant risk. This session will identify the critical components of an acceptable cyber insurance policy, discuss the challenges of proper network security, and explain how to collaborate with your providers in the event of a cyberattack. Finally, it will explain the “why” behind key conditions and exclusions, so that executives and board members may make informed decisions.
Balancing the Unstoppable: Mastering Polarity Management
Chad Helminak, VP/Talent Development Programming, CUES
Boards and directors constantly face challenges that require more than quick fixes. This is especially true when managing polarities. When left unmanaged, opposing forces like "stability" and "change" can lead to misalignment, tension, and communication breakdowns. However, there are ways leaders can recognize and skillfully navigate polarities to foster greater resiliency, adaptability, and unity for their boards and organizations. This session will explore tools and strategies to harness these dynamic tensions, strengthen decision-making, and position your credit union for sustainable success.
Networking/Travel Time | 11:05 – 11:20 a.m.
Breakout Sessions (repeated from the morning)| 11:20 a.m. – 12:20 p.m.
Luncheon | 12:20 – 1:40 p.m.
General Session | 1:40 – 2:40 p.m.
AI is Eating the World: How to Reimagine Your Business in an AI-First World
Brian Solis, Best-Selling Author, Futurist, Digital Anthropologist, & Head of Global Innovation, ServiceNow
Since the launch of ChatGPT in November 2022, generative AI has become the world’s fast-growing technology and the subject of much debate regarding the threats and opportunities that come along with it. The truth is that no leader has experienced a technology like genAI before, one that performs tasks as good as or better than humans. What’s clear, we have now catapulted toward a post digital transformation era. AI has forever changed the trajectory of business evolution, putting ‘business as usual’ in the rearview mirror. Leaders now face an entirely new set of prospects and challenges that will test their creativity, resilience, and vision. In this rousing keynote, world-renowned futurist and best-selling author Brian Solis will share why this is the moment for leaders to reimagine their organizations for an entirely new future. He will explore why automation is no longer the goal, but instead the norm, and why augmentation will be the key to differentiation and how leaders can forge the mind shift required to unlock a new future as an AI-first exponential growth business.
Concluding Connections | 2:40 – 3:00 p.m.
Thom Singer, Keynote Speaker & CEO of the Austin Technology Council
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$3,700 CAD